Frequently asked questions

Is a deposit required?

Yes, a 50% nonrefundable deposit is required to reserve your order. We are happy to reschedule the event to a different date as long as the items are available for that date.

Do we Deliver?

Delivery to your venue is available for a fee. This fee will also cover coming back out to the venue to pick up the linens. Our fee is determined by distance and will need to be paid before we can deliver.

When do rental items need to be returned?

Items must be returned on the next business day after your event date. In the case of a rental on the weekend; items must be returned on the following Monday. There will be an extra day's rental fee for each day after that until items are returned.

What happens if items are lost, damaged or stained beyond our ability to get clean?

For items that are lost or damaged so that they can not be reused, you will be charged an damage fee of $10 per item.

What is the refund policy?

The 50% deposit is nonrefundable. If your event date needs to change, we will try to work with you, but the deposit is not refundable. Individual items can not be returned for refund once picked up. We have clean and press them again before renting.

What if I need to change the date of my event after I have paid my deposit?

We will be happy to change the date of your rental as long as the items are still available for rental on the new date. Deposits are not refundable.

Where do I pick up and return my Rented items?

You can pick up and return your rented items at the Martinizing Dry Cleaning on 115 N. Market St. in downtown Danville Va.

I am looking for a specific color not listed on the website. Can it be ordered?

Yes! Please give us a call and we will try to get what you are looking for. Please keep in mind that we need 3 weeks before your event to order. Anything ordered will need to be prepaid and is non refundable.

Do you clean personal table linens?

Yes, we can clean your personal table linens. We charge the same fee for cleaning as we do for a rental and will receive your linens back pressed, on a hanger and in plastic.